Your privacy is not merely a legal obligation for nova888 – it is our moral commitment to every member who entrusts us with their personal information. This document sets out transparently how we manage your data.
Nova888 ("we", "platform", "company") is fully committed to protecting the privacy and security of all our members' personal data in Malaysia. This Privacy Policy explains in detail what data we collect, how it is used, who it may be shared with, and what your rights are as the data owner. By using the nova888 platform, you agree to the terms of this Privacy Policy.
This Privacy Policy applies to all personal information collected by nova888 from users who access our website, mobile application, or any digital services we operate in Malaysia. It covers data you provide directly, data collected automatically as you use the platform, and data received from legitimate third parties.
Nova888 acts as the data controller under this Privacy Policy. We process your personal data on lawful legal bases, including the performance of a contract, legal obligations, legitimate interests, and consent where applicable.
Our Core Principles: nova888 adheres to seven data protection principles — transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity & confidentiality, and accountability. These principles guide every decision we make regarding the handling of your data.
Nova888 collects the following categories of data from members of our platform:
| Data Categories | Sample Information | Requirements |
|---|---|---|
| Identity | Full name, MyKad number, date of birth, gender | Mandatory |
| Relationship | Malaysian phone number, email address | Mandatory |
| Financial | Bank name, account number, MYR transaction records | Mandatory |
| Technical | IP address, device type, operating system, browser | Automatic |
| Usage | Betting records, games played, login timestamps | Automatic |
| Communications | Live chat records, support emails, complaint tickets | Contextual |
| KYC | MyKad copy, bank statements, proof of address | If required |
Nova888 does not collect sensitive data such as medical information, religious beliefs, or political views. We only collect data that is strictly necessary to operate the services you use.
Nova888 collects your personal data through the following methods:
Nova888 uses your personal data solely for legitimate, clearly stated purposes. The following is a full list of how your data is used:
Opt-Out Option: You may opt out of receiving marketing communications from nova888 at any time by contacting our support team or using the unsubscribe link in any email we send you.
Nova888 does not sell your personal data to any party. However, to operate our services effectively, we may share data with the following parties within strictly limited contexts and under tight controls:
Contractual Safeguards: All third parties we share data with are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for purposes specified by nova888.
Nova888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Nova888 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under Malaysian law.
Once the stipulated retention period has lapsed, data will be securely deleted or anonymised in accordance with approved procedures.
As a nova888 member, you have the following rights with respect to your personal data:
To exercise any of the above rights, contact nova888's Data Protection Officer at privacy@nova888.click or via our customer support live chat. We will process your request within 30 business days.
Nova888 uses cookies and similar tracking technologies to enhance your experience, analyse platform performance, and deliver relevant content. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the nova888 platform.
Nova888 takes the protection of minors very seriously. Our platform is exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or store the personal data of individuals under the age of 18.
Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
Parents & Guardians: If you believe your child under the age of 18 has registered an account on nova888, please contact us immediately at support@nova888.click. We will investigate and take the appropriate action without delay.
The nova888 platform may contain links or integrations with third-party services, such as digital wallet providers for deposits (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or casino game software providers. When you click on those links or use third-party services, the respective company's privacy policy applies — not nova888's.
Nova888 is not responsible for the privacy practices of such third parties. We encourage you to read the privacy policy of each service you use to understand how your data is handled outside the nova888 platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how nova888 handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data rights requests, we will notify you within 5 business days with a more accurate estimated processing timeline, not exceeding 30 business days.
Nova888 takes every privacy enquiry seriously. No question is too small — if you are unsure about anything relating to your data, do not hesitate to get in touch.
This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy nova888. Nova888 reserves the right to update this Privacy Policy from time to time. Members will be notified of any significant amendments via an in-platform notice or email. The "Updated" date at the top of this document will reflect the latest version.